Terms & Conditions

Welcome to Lunale Skincare. By purchasing our products or using our website/social media store, you agree to the following Terms & Conditions.

1. Product Information

We make every effort to ensure that product descriptions, ingredients, images, prices, and other information are accurate. However, slight variations in color, packaging, or appearance may occur.

2. Skincare Disclaimer

Lunale Skincare products are intended for cosmetic use. Results may vary from person to person depending on skin type, lifestyle, and individual skin condition.

We recommend performing a patch test before first use. Discontinue use if irritation, redness, itching, or discomfort occurs.

Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

3. How to Use

Customers should follow the usage instructions provided on the product packaging or product description.

Do not use the product more frequently than recommended. Avoid contact with the eyes. Keep out of reach of children.

4. Allergies & Ingredients

Customers are responsible for reviewing the ingredient list before purchasing. If you have known allergies, sensitive skin, are pregnant or breastfeeding, or are under medical treatment, consult a qualified healthcare professional before using skincare products.

5. Orders & Payments

All orders are subject to product availability and confirmation.

Prices may change without prior notice. Lunale Skincare reserves the right to cancel or refuse an order in cases such as incorrect pricing, product unavailability, suspected fraudulent activity, or incorrect customer information.

6. Shipping & Delivery

Delivery times are estimates and may vary depending on location, courier services, weather, holidays, or other circumstances beyond our control.

Customers are responsible for providing a complete and accurate delivery address and contact information.

7. Returns & Exchanges

Due to the nature of skincare and hygiene products, opened or used products may not be eligible for return or exchange.

If you receive a damaged, defective, or incorrect product, please contact us within [24/48 hours] of delivery and provide photographs or other required information so we can review the issue.

8. Refunds

Approved refunds will be processed according to Lunale Skincare's refund policy. Shipping or delivery charges may be non-refundable unless the product was damaged, defective, or incorrectly supplied by us.

9. Promotions & Discounts

Promotional offers, discounts, and coupon codes may be subject to specific terms, expiry dates, minimum purchase requirements, or product exclusions.

Lunale Skincare reserves the right to modify or withdraw promotions at any time.

10. Intellectual Property

All Lunale Skincare logos, product names, photographs, graphics, website content, and other brand materials are the property of Lunale Skincare unless otherwise stated.

They may not be copied, reproduced, modified, or used for commercial purposes without written permission.

11. Limitation of Liability

Lunale Skincare is not responsible for reactions resulting from improper use of products, failure to follow instructions, failure to perform a patch test, or use despite known allergies or sensitivities.

Nothing in these Terms & Conditions limits any rights that cannot legally be excluded under applicable law.

12. Changes to These Terms

Lunale Skincare reserves the right to update or modify these Terms & Conditions at any time. Any changes will become effective when posted on our website or other official sales channels.

By placing an order with Lunale Skincare, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.